Privacy Policy

VantaSiteMedia (referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy details how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to deliver our web design, Google Ads, and Meta Ads services. The types of personal information we collect include:

• Contact details (name, email address, phone number, and physical address).
• Business information (business name, service areas, and industry type).
• Payment and billing information (processed securely through third-party gateways).
• Technical data (IP address, browser type, device information, and website interaction analytics collected via cookies or tracking pixels).

2. How We Collect Your Data

We collect personal information directly from you when you fill out contact forms, book marketing calls, subscribe to our newsletter, or correspond with us. We may also collect data automatically using tracking technologies (such as Google Analytics or Meta Pixel) when you interact with our website.

3. Use of Personal Information

We use your information strictly to provide and optimize our digital growth services. This includes:

• Designing, developing, and hosting custom websites.
• Managing paid campaign performance on Google and Meta platforms.
• Communicating with you regarding quote requests, ongoing projects, and technical updates.
• Sending promotional materials or marketing insights, compliant with the Spam Act 2003 (Cth). You can opt-out of direct marketing at any time by clicking the unsubscribe link.

4. Security and Storage

We store your information securely in electronic form using industry-standard encrypted servers. We take all reasonable administrative, technical, and physical steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. When your data is no longer required for billing or service delivery, we securely delete or de-identify it.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We only disclose your information to trusted third-party service providers (such as hosting companies, email automation providers, and billing tools) as necessary to perform services on our behalf. These third parties are bound by confidentiality clauses and must comply with Australian privacy guidelines.

6. Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. To make a request, please contact us at info@vantasitemedia.com. We will respond to your request within 30 days.

7. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, you can submit a complaint to us in writing. We will investigate and respond to you as soon as possible. If you are unsatisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.